Frequently Asked Questions

• Do you deliver across the UK?

  Yes, we offer delivery to all locations throughout the United Kingdom.

• What is the typical delivery timeframe?

  For items currently in stock, we aim to deliver within 3–4 working days.

• What time will my order arrive on the delivery day?

  Deliveries are made between 7:00am and 6:00pm. We cannot guarantee an exact time unless a timed delivery has been pre-arranged.

• Do you offer timed deliveries?

  Yes, we can offer a timed delivery service upon request. Please contact us directly to discuss your requirements and availability.

• Can I have my order delivered to a different address?

  Yes, orders placed by telephone can be delivered to an alternative address, subject to successful completion of security verification.

• Will I be notified before my delivery arrives?

  For standard deliveries (3–4 working days), a member of our delivery team will contact you in advance to confirm the delivery date. If the proposed date is not suitable, alternative arrangements can be made. While delivery times are usually within a 7:00am to 6:00pm window, you may ask the delivery contact for an approximate time or a morning/afternoon slot, where possible.

• Will the delivery team bring goods into my property?

  Due to insurance restrictions and delivery policies, our drivers are unable to enter private properties. Deliveries are kerbside only, and unloading is limited to off-loading from the vehicle using a tail lift. Moving goods beyond the kerbside is the responsibility of the customer.

• Will my delivery be unloaded using a crane?

  For small orders, we use pallet delivery services with tail lift off-loading. Larger orders may be delivered using vehicles equipped with cranes, or in some cases, flatbed or curtain-sided lorries if site off-loading (e.g., with a forklift) is available. Delivery arrangements will be discussed and confirmed with you prior to quoting and dispatch. Further details can be found on our Delivery page.

• What payment methods do you accept?

  We accept a wide range of payment options, including Visa, MasterCard, Visa Electron, Delta, Maestro, Solo debit cards, and PayPal. Accepted methods are listed at the bottom of our website.

• Is my personal information secure on your website?

  Yes, our website uses advanced security protocols to protect your information. Customer details are stored securely in accordance with data protection regulations.

• Can I receive a VAT invoice?

  Absolutely. A VAT invoice will be emailed or posted to you after your order is confirmed.

• Who do I contact if I have a technical question about a brick?

  You can reach our technical team directly by calling 0844 567 8811. We’re happy to assist with any queries.

• Can I search for a brick by name?

  Yes. Use the search function located in the top navigation bar to look up bricks by name or keyword.

• Can you help me identify a brick?

  Yes, we offer a brick matching service. Visit the Brick Matching page on our website and upload clear photos in JPEG, PNG, BMP, or TIFF formats. Our team will assist in identifying and sourcing the closest match.

• Do you supply products other than bricks?

  Yes. UK Bricks also supplies a wide range of landscaping and general building materials. Please contact us for more information or explore our range online.

• What types of bricks are commonly available in the UK?

  The UK market offers a wide range of bricks including facing bricks, engineering bricks, handmade bricks, wirecut bricks, and reclaimed bricks. Each type serves a different purpose: facing bricks for aesthetics, engineering bricks for strength and durability, and reclaimed bricks for traditional or rustic builds.

• What’s the difference between handmade, wirecut, and pressed bricks?

  Handmade bricks are crafted individually and often have a rustic, characterful appearance. Wirecut bricks are mass-produced and have a more uniform finish. Pressed bricks are formed under high pressure, producing a smooth and precise shape that’s ideal for modern designs.

• What are engineering bricks and when are they used?

  Engineering bricks are extremely strong and have very low water absorption. They’re often used for foundations, retaining walls, damp-proof courses, or anywhere that requires extra durability and resistance to frost or moisture.

• Are reclaimed bricks still a good option for building?

  Yes, reclaimed bricks are a sustainable choice and are often favoured for renovation projects where matching the look of existing older brickwork is important. They can carry a premium due to their character and environmental benefits.

• How do I match new bricks to existing ones?

  Matching bricks involves assessing colour, texture, and size. Many suppliers offer a free or paid brick-matching service where you can send photos or samples of your existing wall. They’ll then recommend the closest available brick options. Our free brick matching service at the top of the page is the most efficient way to get the closest match.

• Can I buy discontinued bricks?

  Yes, we hold stock of discontinued bricks or can source reclaimed alternatives. If the original brick is unavailable, a near-match can often be suggested to achieve a consistent look.

• Do bricks vary in colour from batch to batch?

  Yes. Bricks are made from natural clay, so slight colour variations occur. To minimise the effect, order all the bricks you need in one go and mix packs during laying to blend the shades evenly.

• How many bricks do I need for my project?

  The number of bricks depends on wall size, brick size, and the bond pattern used. As a guide, a standard UK brick wall requires around 60 bricks per square metre.

• How are bricks sold – individually or by the pack?

  Most bricks are sold in packs (typically 400–500 bricks per pack), though some suppliers also allow smaller quantities for repairs or small projects.

• Why are some bricks more expensive than others?

  Factors include manufacturing method, brand reputation, strength class, and availability. Handmade and imported bricks tend to be more costly due to labour and transport, while mass-produced wirecut bricks are usually cheaper.

• Can I buy cheap bricks without compromising quality?

  Yes. UK Bricks offer clearance deals, surplus stock, or discontinued lines at reduced prices. As long as the bricks meet British Standards, they will be suitable for construction.

• What is the standard size of a UK brick?

  The most common size is 215mm x 102.5mm x 65mm. However, other sizes exist, including 73mm high bricks and special shapes for detailing.

• Do I need special bricks for damp proofing?

  Engineering bricks or damp-proof courses are recommended for areas prone to water ingress. They have low water absorption and help protect against rising damp.

• Are all bricks frost-resistant?

  Not all. Bricks are rated by frost resistance: F0 (not frost resistant), F1 (moderate resistance), and F2 (high resistance). For exposed areas, always choose F2-rated bricks.

• Are bricks environmentally friendly?

  Bricks are made from natural clay and can last for hundreds of years, making them a durable and sustainable option. Many UK manufacturers are also investing in carbon-reduction technologies.

• Can old bricks be recycled?

  Yes. Bricks can be reclaimed for reuse in other building projects or crushed for use as hardcore or aggregate. Recycling helps reduce waste and supports sustainable construction.

• Do UK bricks meet sustainability standards?

  Most bricks sold in the UK comply with environmental regulations and are sourced from manufacturers committed to responsible production and low-carbon practices.

• Can new bricks blend with older ones?

  Yes, though it often requires careful matching. Mixing bricks from several packs during laying helps blend shades for a more natural appearance.

• What is a brick slip?

  A brick slip is a thin slice cut from a full brick, used to create the look of brickwork without the weight or depth. They’re popular for interior feature walls and cladding.

• What is the compressive strength of a brick?

  UK facing bricks usually range between 7–40 N/mm². Engineering bricks are stronger, often rated at 70–125 N/mm².

• Do I need different bricks for foundations?

  Yes. Engineering bricks are commonly used below ground due to their strength and low water absorption.

• What does brick bond mean?

  Bond refers to the pattern bricks are laid in, such as stretcher bond, English bond, or Flemish bond. The choice affects strength and aesthetics.

• Are imported bricks reliable?

  Yes. Many high-quality bricks are imported from Europe. However, delivery times may be longer, and prices can be affected by exchange rates.

• What is efflorescence on bricks?

  Efflorescence is a white powdery deposit caused by soluble salts coming to the surface. It usually disappears over time or can be cleaned with specialist treatments.

• Can I use bricks for landscaping projects?

  Absolutely. Bricks are commonly used for garden walls, edging, patios, planters, and decorative features.